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freeswitch/conf/autoload_configs/callcenter.conf.xml

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mod_callcenter: Initial commit of the mod_callcenter application. This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
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<configuration name="callcenter.conf" description="CallCenter">
<settings>
mod_callcenter: More ODBC changes. It is not a global settings value. Cannot be changed in runtime.
2010-08-14 12:22:11 -04:00
<!--<param name="odbc-dsn" value="dsn:user:pass"/>-->
mod_callcenter: Initial commit of the mod_callcenter application. This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
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</settings>
<queues>
mod_callcenter: Add missing odbc db support (Not tested, please someone test this)
2010-08-14 11:46:34 -04:00
mod_callcenter: Initial commit of the mod_callcenter application. This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
2010-08-13 09:48:37 -04:00
<queue name="support@default">
<param name="strategy" value="longest-idle-agent"/>
<param name="moh-sound" value="$${hold_music}"/>
mod_callcenter: Add missing odbc db support (Not tested, please someone test this)
2010-08-14 11:46:34 -04:00
<!--<param name="record-template" value="$${base_dir}/recordings/${strftime(%Y-%m-%d-%H-%M-%S)}.${destination_number}.${caller_id_number}.${uuid}.wav"/>-->
mod_callcenter: Initial commit of the mod_callcenter application. This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
2010-08-13 09:48:37 -04:00
<param name="time-base-score" value="system"/>
</queue>
mod_callcenter: Add missing odbc db support (Not tested, please someone test this)
2010-08-14 11:46:34 -04:00
mod_callcenter: Initial commit of the mod_callcenter application. This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
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</queues>
<!-- WARNING : Configuring XML Agents will updated into the DB upon restart -->
<!-- WARNING : Configuring XML Tiers will reset the provided level and position if provided.-->
mod_callcenter: More ODBC changes. It is not a global settings value. Cannot be changed in runtime.
2010-08-14 12:22:11 -04:00
<!-- WARNING : Agents and Tiers XML config shouldn't be used in a multi FS shared DB setup(Not currently supported anyway) -->
mod_callcenter: Initial commit of the mod_callcenter application. This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
2010-08-13 09:48:37 -04:00
<agents>
<!--<agent name="1000@default" type="callback" contact="[call_timeout=10]user/1000@default" status="Available" max-no-answer="3" wrap-up-time="10" />-->
</agents>
<tiers>
<!-- if no level or position is provided, they will default to 1. You should do this to keep db value on restart -->
<!-- <tier agent="1000@default" queue="support@default" level="1" position="1"/> -->
</tiers>
</configuration>
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