forked from Mirrors/freeswitch
28 lines
1.2 KiB
XML
28 lines
1.2 KiB
XML
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<configuration name="callcenter.conf" description="CallCenter">
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<settings>
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</settings>
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<queues>
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<!--
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<queue name="support@default">
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<param name="strategy" value="longest-idle-agent"/>
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<param name="moh-sound" value="$${hold_music}"/>
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<param name="record-template" value="$${base_dir}/recordings/${strftime(%Y-%m-%d-%H-%M-%S)}.${destination_number}.${caller_id_number}.${uuid}.wav"/>
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<param name="time-base-score" value="system"/>
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</queue>
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-->
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</queues>
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<!-- WARNING : Configuring XML Agents will updated into the DB upon restart -->
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<!-- WARNING : Configuring XML Tiers will reset the provided level and position if provided.-->
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<!-- WARNING : Agents and Tiers XML config shouldn't be used in a multi FS shared DB setup -->
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<agents>
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<!--<agent name="1000@default" type="callback" contact="[call_timeout=10]user/1000@default" status="Available" max-no-answer="3" wrap-up-time="10" />-->
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</agents>
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<tiers>
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<!-- if no level or position is provided, they will default to 1. You should do this to keep db value on restart -->
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<!-- <tier agent="1000@default" queue="support@default" level="1" position="1"/> -->
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</tiers>
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</configuration>
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