Marc Olivier Chouinard
30b2c6fe90
mod_callcenter: Few default config comment spelling check, thanks Diego
2010-09-21 20:02:37 -04:00
Marc Olivier Chouinard
3482f95e72
mod_callcenter: Alot of cleanup. Added max-wait-time and max-wait-time-with-no-agent param to a queue.
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max-wait-time : allow to make the caller quit the queue after X number of waited second. The second one allow
max-wait-time-with-no-agent : This will wait for a range of second with no agent before kicking the member out of the queue. This allow safe shift change with all agents login out and back in
I've changed the Event value from CC-Name to either CC-Agent or CC-Queue. So watchout for your current event socket apps. Sorry about this change.
Lot to be tested in this commit. Please use Jira to post problems, and new feature request can be added at the bottom of the wiki page.
2010-09-08 00:07:19 -04:00
Marc Olivier Chouinard
ab2529d4e1
mod_callcenter: You can now allow caller that have hangup before agent answer to call back and resume their previous position.
2010-08-26 06:19:58 -04:00
Marc Olivier Chouinard
6558276a83
mod_callcenter: Default the level to 0 since the new tier system will wait x second at level 1... just level 0 that will ring agent right away (if set to do so)
2010-08-25 22:00:15 -04:00
Marc Olivier Chouinard
86c9bed758
mod_callcenter: Add tiers rules before jumping to a different level. Also added support for dial-in agent.
2010-08-25 21:40:33 -04:00
Marc Olivier Chouinard
8082aa987e
mod_callcenter: Added value busy_delay_time and reject_delay_time so we can wait if those 2 occur (Un registred phone are considered as busy). Add a ready_time epoch time when we can contact an again again, fix ring-all (good this time I hope).
2010-08-19 21:43:07 -04:00
Marc Olivier Chouinard
6980305f3a
mod_callcenter: More ODBC changes. It is not a global settings value. Cannot be changed in runtime.
2010-08-14 12:22:11 -04:00
Marc Olivier Chouinard
42436e270c
mod_callcenter: Add missing odbc db support (Not tested, please someone test this)
2010-08-14 11:46:34 -04:00
Marc Olivier Chouinard
ba09b96d1e
mod_callcenter: Initial commit of the mod_callcenter application.
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This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter
For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
2010-08-13 09:48:37 -04:00
